Returns and Disputed Goods

Any shortages, damages or discrepancies must be notified to the Company within 5 days of receipt. Credit/replacement goods will not be entertained after this period.

The Company does not accept any goods for return unless consent has been expressly given.

Credit will only be issued when the items arrive back to R V Astley and have been reviewed by our Returns Department.

Under no circumstances will the Company accept any postage and packaging or delivery costs incurred by the customer on returned goods.

Drivers will only collect authorized items which MUST be packaged securely in all its original packaging and clearly labeled with the returns form.

All goods supplied by the Company are handmade and hand painted; the Company cannot therefore accept any responsibility for slight variations in color, size or shape. All published dimensions are approximate.

Please state clearly on your returns form the reason for your claim, being as descriptive as possible.

For any queries, please contact the R V Astley returns department via email, returns@rvastley.co.uk

Returns Form