UPDATED - Returns and Disputed Goods Process
Please read the new returns process below before proceeding with any returns.
Any returns or disputed goods should now be processed using the My Account page which can be accessed from the link at the top of this page, or using the button below.
Listed in your My Account page are the invoices for all your previous orders (as shown in the screenshot below). To make a return you simply need to locate the appropriate invoice in the list, click on the Return Item(s) button and the items on your invoice will be displayed.
Against each line item on the invoice you should enter the quantity to be returned, or leave it blank if you're not returning any of an item. You also need to indicate the packaging you are returning the item in, whether you want a replacement and provide a detailed reason for your return.
If there is no Return Item(s) button for the Invoice in question, this means the order is too old for it to be eligible for returns.
Below is a screenshot of the My Orders section showing the options for processing a return.
Use this link to access your My Account page:
Returns and Disputed Goods Terms
Any shortages, damages or discrepancies must be notified to the Company within 5 days of receipt. Credit/replacement goods will not be entertained after this period.
The Company does not accept any goods for return unless consent has been expressly given. Credit will only be issued when the items arrive back to R V Astley and have been reviewed by our Returns Department.
Under no circumstances will the Company accept any postage and packaging or delivery costs incurred by the customer on returned goods.
All goods sent from your premises must be checked before dispatched. We will not collect damaged goods from your client’s premises.
Drivers will only collect authorised items which MUST be packaged securely in all its original packaging and clearly labelled with the returns form; any writing on the box will affect your claim.
All goods supplied by the Company are handmade and hand painted; the Company cannot therefore accept any responsibility for slight variations in colour, size or shape. All published dimensions are approximate.