UPDATED - Returns and Disputed Goods Process

Please read the new returns process below before proceeding with any returns.

Any returns or disputed goods should now be processed using the My Account page which can be accessed from the link at the top of this page, or using the button below.

Listed in your My Account page are the invoices for all your previous orders (as shown in the screenshot below). To make a return you simply need to locate the appropriate invoice in the list, click on the Return Item(s) button and the items on your invoice will be displayed.

Against each line item on the invoice you should enter the quantity to be returned, or leave it blank if you're not returning any of an item. You also need to indicate the packaging you are returning the item in, whether you want a replacement and provide a detailed reason for your return.

If there is no Return Item(s) button for the Invoice in question, this means the order is too old for it to be eligible for returns.

Below is a screenshot of the My Orders section showing the options for processing a return.

Use this link to access your My Account page:

My Account

Returns and Disputed Goods Terms

Any shortages, damages or discrepancies must be notified to the Company within 5 days of receipt. Credit/replacement goods will not be entertained after this period.

The Company does not accept any goods for return unless consent has been expressly given. Credit will only be issued when the items arrive back to R V Astley and have been reviewed by our Returns Department.

Under no circumstances will the Company accept any postage and packaging or delivery costs incurred by the customer on returned goods.

All goods sent from your premises must be checked before dispatched. We will not collect damaged goods from your client’s premises.

Drivers will only collect authorised items which MUST be packaged securely in all its original packaging and clearly labelled with the returns form; any writing on the box will affect your claim.

All goods supplied by the Company are handmade and hand painted; the Company cannot therefore accept any responsibility for slight variations in colour, size or shape. All published dimensions are approximate.


Not a registered Trade user?

To enable us to Provide inspirational ideas and products through our Web Site and Showrooms for the Interior, Retail, Contract and Leisure Industries, we ask that you Register With Us before you can order.

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Our Showroom

Our showrooms cover over 5,000 square foot of purpose built interior space, presenting 9 large room sets that showcase the furniture, lighting, mirrors and accessory ranges that we carry.

A visit to our showrooms allows you time to select the right items, enables you to see all the choices that are in our extensive ranges, check the quality, and delivery times of the products that interest you.

This will enable you to pick the best and sometimes the unusual for the projects you are working on.

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Visit our new 3D Virtual Showroom Tour. To take a look around our new virtual showroom, click the button below.

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History, Design and Exlusivity

Established in 1971, our roots stem from sourcing and wholesaling table lamps, furnishing accessories and giftware. As we steadily grew, our direction moved to encompass the complete interior experience, adding furniture, then mirrors and chandeliers.

As our ranges developed, so did our involvement in design, styling and manufacturing relationships.

These enabled us to achieve the style and quality that we are renowned for along with excellence in distribution and a national reach. We have created our own unique direction, one that is driven by design, to provide you with exclusive, high quality lighting, furnishings and accessories.

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We invite you to view our exclusive selections in our extensive Midlands showrooms, each collection is housed in spacious room settings and you are welcome to experience the quality and finish first hand. click the button below to find out more.

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Work with us

We have over 20 years' experience designing and developing furniture, lighting, mirrors and accessories for the Interior, Retail, Contract and Leisure Industry. With such a wealth of productivity and knowledge we are able to provide plenty of inspirational ideas and products through our Showroom, Catalogue and Web Site to suit a multitude of design projects.

These things combined put us in a good position to be able to work with you on projects small and large, enabling you to offer great design products with confidence.

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Read more about how we can help you if your a Retailer, Designers or Trade

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How To Order

Our website has been developed to enable customers to manage all of the key functions for managing selections and orders efficiently and effectively. Should the occasion arise where you are unable to utilise all of the tools implemented in our website we offer you a combination of methods to work with us.

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Buy Online

Our website never closes. Browse, check stock and order items at a time to suit you

Register with us for a trade account and get access to all of our great trade customer features

Phone or Fax your orders through

Our team are waiting to take your calls

Call 01922 744 000
Fax 01922 715 148

For other enquiries please email

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View the Catalogue

View our catalogue

Simple Access to our Online Catalogue

View our current virtual high definition catalogue available online allowing you instant access to the new and core ranges for 2018.

This allows you to view, download or print off instantly.

To request a printed brochure (no prices are displayed) for use in-house, or to share ideas with your clients, please use the Contact Us details.

Click on any of the catalogue cover images to view the relevant catalogue.